Ambulance Service Officer

4 weeks ago


Exeter, Devon, United Kingdom NHS Full time
Job Title: Ambulance Officer

We are seeking a highly skilled and experienced individual to join our Patient Experience team as an Ambulance Officer. This is an exciting opportunity to work with a dynamic team to deliver an outstanding service for patients, carers, and members of the public who want to make a complaint, raise a concern, or provide feedback.

Main Responsibilities:
  • Actively listen to feedback from individuals, including those who are bereaved, emotionally distressed, or exhibiting challenging behaviors.
  • Collect necessary information, documents, recordings, and statements for thorough investigation.
  • Provide expert advice and ensure the quality of completed investigation reports.
  • Draft high-quality, complex response letters that comprehensively address all areas of feedback.
  • Organize and facilitate local resolution meetings in response to patient feedback.
Requirements:
  • Educated to degree level or equivalent relevant experience.
  • Completion of a recognized root cause analysis course.
  • Significant senior administration experience in a busy office environment.
  • Significant experience of working in a patient-focused or customer service environment.
  • Significant experience of quality assurance in relation to patient experience/safety activities.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career and salary progression.
  • Continuous professional development.
  • Car leasing scheme.
  • Free parking across Trust sites.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required.



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