Patient Service Team Manager
13 hours ago
This is an excellent opportunity for a reliable and flexible individual to join our Patient Services Team in York as a Team Leader.
Key Duties and Responsibilities- Responsible for opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
- Maintain and monitor the Practice appointments system, identifying areas of concern when required.
- Oversee the processing of personal requests for appointments, visits and telephone consultations and ensure patients are directed to the appropriate healthcare professional.
- Answer internal and external telephone calls when required.
- Oversee the processing and distribution of incoming (and outgoing) mail.
- Ensure messages and information is passed on appropriately and accurately.
- Assist with filing and retrieving paperwork when necessary.
- Manage the processing of repeat prescriptions in accordance with Practice guidelines.
- Responsible for routine site maintenance and Health and Safety.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Ensure staff are following in house guidelines when dealing with samples.
- Proactively provide leadership and assistance to Practice and Trust staff as required.
- Oversee the ordering, re-ordering and monitoring of stationery and other supplies.
- Ensure staff are following appropriate guidelines when dealing with clinical waste.
- Ensure the reception area, notice-boards and leaflet dispensers are tidy and free from obstructions and clutter.
- Maintain hygiene control measures.
- Manage and assist with front-desk administration and cash handling required for non-NHS work such as patients' private insurance and medical reports.
- Recognise and work within own competence and in accordance with your job description.
- Undertake additional tasks as required within your general role as Patient Service Team Leader.
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Patient Services Assistant Team Member
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York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full timeJob Title: Patient Services Assistant Team MemberDescription:York and Scarborough Teaching Hospitals NHS Foundation Trust is seeking a dedicated and caring Patient Services Assistant to join our team. This is a fantastic opportunity to work on Ward 33, specialising in renal medicine.The patient services assistant role is a vital part of our...
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Patient Care Assistant
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Leadership Role in Patient Care
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