Store Operations Manager
2 weeks ago
Key Responsibilities:
Commercial Capability
- Ensure timely and effective order and replenishment
- Maintain store merchandising according to best sellers and trends
- Organize stockroom efficiently
Sales, Hours & Productivity
- Drive sales using commercial information and product knowledge
- Manage marketing initiatives and sales performance
- Manage store hours budget effectively
- Design ideal rota for store operations
- Meet productivity targets or implement procedures for corrective action
- Aware of competitors and create relationships for feedback
Stores Procedures and Cost Control
- Meet targets for security and shrinkage, cash desk management, administration, health and safety, and cost control
Customer Service
- Foster customer service consistently and drive team to maintain standards
People Management Procedures
- Ensure procedures are in place for payroll, HR, recruitment, and learning & development
Leadership Capability
- Be a role model for leadership and communication
- Communicate effectively with Head Office and store teams
- Manage conflict effectively and give/receive constructive feedback
- Develop team through performance reviews and personal development plans
- Induct employees and manage succession plans
Experience and Qualifications
- Good knowledge of the company, brand, and store
- Solid experience managing similar retail operations
- Passion for fashion, market, and trend awareness
- Proven ability to maximise profitability and drive sales
- Strong team management experience
At BERSHKA, we are committed to providing exceptional customer service and driving sales in a fast-paced retail environment. The Store Manager is responsible for leading the store team to achieve targets and maintaining a high level of customer satisfaction.
About us
BERSHKA is a leading fashion retailer with a strong presence in the UK market. We are committed to innovation, quality, and customer satisfaction.
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