IT Project Manager
2 days ago
The successful candidate will oversee a wide variety of IT projects for regular customers in the Kidderminster area. This role requires great customer service skills, experience working with SLAs, and an ability to react quickly in a fast-paced environment.
Salary: £30,000.00-£32,000.00 per year
Key Responsibilities:
- Ensure Service Support and Service Delivery policies and processes are in place to meet individual Customer needs.
- To own Incident, Request, Change and associated Escalation processes.
- To take ownership of Major Incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident review in line with the company's Major Incident Management process.
- To monitor and assess performance to ensure SLAs and KPIs are met in line with Customer requirements.
- To meet with Customer to cultivate feedback regarding the Managed Service and to facilitate any required improvements.
Requirements:
- A logical approach to troubleshooting, diagnosing and resolving problems.
- Experience of working in a customer-focused environment.
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Display a strong working knowledge of Change and Problem Management.
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