Sales and Support Specialist

3 weeks ago


Watford, Hertfordshire, United Kingdom CV-Library Full time

Join a forward-thinking manufacturing business in Hertfordshire as a Technical Sales Advisor. This exciting role offers the opportunity to work with a wide range of customers and provide expert advice on our innovative door solutions.

About the Job

As a Technical Sales Advisor, you will be the first point of contact for customers, handling enquiries from pricing and product suitability to troubleshooting product installation and usage issues. Your role will encompass both pre- and post-sales support, ensuring a seamless customer experience.

Key Responsibilities
  1. Providing expert advice on product options and suitability.
  2. Supporting the order process, liaising with factories and logistics teams to ensure timely and accurate delivery.
  3. Problem-solving technical issues with the support of the in-house Design, Engineering, and Sales teams.
  4. Learning and being enthused by a vast product range of components and accessories that offer your customer choice and solutions.
  5. Online marketing, using social media platforms to inspire, educate and increase customer interaction.

We offer comprehensive product training and a supportive team to help you succeed.

Requirements
  1. Excellent communication skills to engage with both business clients and the public.
  2. Strong IT skills, particularly in MS Office (proficiency in Excel is essential).
  3. Social media skills ideally to showcase these innovative solutions to the DIY audience.
  4. Numeracy skills for handling measurements and calculations.
  5. A technical aptitude and an interest in problem-solving.
  6. Organisational skills to manage time, admin, and decision-making effectively.
  7. Experience in sales, customer service, or order processing, preferably in a technical or mechanical environment.
  8. An appetite for continuous learning on products and solutions.

This is an excellent opportunity to develop your skills and knowledge in a dynamic work environment.

What We Offer
  1. A competitive salary of £27,000-£29,000 depending on experience.
  2. 23 days' holiday plus bank holidays, with additional Christmas leave.
  3. An attractive pension scheme.
  4. An annual profit-sharing bonus.
  5. Free life insurance.
  6. Free parking and a modern breakout area with TV, Wi-Fi, and vending machines.
  7. Cycle-to-work scheme and other perks.
About Our Company

We are a leading manufacturing business committed to innovation and development. We are proud to promote equal opportunities and support our employees to achieve their full potential.



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