Enterprise Solutions Consultant

2 months ago

Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

About the Role:

Kerridge Commercial Systems is seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will play a critical role in analyzing, capturing, and defining product requirements in accordance with business priorities.

Key Responsibilities:

  • Collaborate with business stakeholders to understand vision, business objectives, and team/departmental priorities.
  • Elicit business requirements using various techniques to ascertain what a market or customer needs are.
  • Evaluate information received in terms of needs to understand and distinguish must-haves versus nice-to-haves.
  • Overlay key requirements with current system processes and workflows to understand functional gaps.
  • Document requirements following standard processes and procedures in a format that development teams can easily understand.
  • Work with the Product Owner and Development Teams to decompose and refine an appropriate solution, while assessing effort estimates for the proposal.
  • Validate and achieve sign-off on scoping with stakeholders before requirements are prioritized within the product backlog.
  • Communicate time and effort estimates to the Project Manager/Customer Stakeholder.
  • Participate in team ceremonies, acting as the subject matter expert and go-to person for these requirements.
  • Act as a liaison between the customer/market/business and the development teams, ensuring that any questions are answered accurately and in a timely manner.
  • Attend sprint reviews to monitor progress of development, ensuring that the team stays on track and does not deviate from the agreed set of requirements.
  • Complete a final review of the development against the requirements and give approval for release.
  • Facilitate UAT workshops by defining UAT criteria, transferring knowledge to the end user while tracking the success of the UAT.
  • Achieve customer/business sign-off on the delivered features.
  • Work with the Technical Authors to ensure that appropriate product documentation is captured, detailing how the new features are configured and operate on the system.
  • Hand over the development to the Support Team and wider business by providing appropriate documentation and/or training.

Requirements:

  • Experience in working with different business partners and customer stakeholders, of varying seniority levels, to understand business needs and the commercial benefits any solution will bring to all parties.
  • Experience and knowledge of ERP products for both SME and Enterprise level customers.
  • Knowledge of the rental industry and relevant market verticals (e.g., Construction and events).
  • Experience in working with Agile delivery and business teams (e.g., Scrum or Kanban, etc.).
  • Experience in the decomposition of requirements (Initiative to Epic to Story), story pointing, backlog refinement, and sprint ceremonies.

Skills and Competencies:

  • The ability to solve problems and take decisive action within a highly complex ecosystem and within a global context.
  • The ability to facilitate and clearly document and communicate product requirements effectively to all levels of business, delivery, and customer stakeholders.
  • The ability to build and maintain strong and trusted relationships with all levels of business, delivery, and customer stakeholders.
  • The ability to present objectively with authority and confidence to senior levels of business, delivery, and customer stakeholders.
  • The ability to collaborate with technical teams to establish a vision, analyzing trade-offs between requirements, usability, and performance.
  • The ability to adapt to change in any periods of change/disruption.
  • The ability to accurately prioritize, organize, and plan their work and to seek continuous improvement to drive efficiencies in their product space.
  • The ability to progress multiple projects simultaneously, tracking defined milestones against agreed timelines.
  • The ability to critically analyze own work and that of the wider team, providing constructive feedback within the wider team.

Key KCS Behaviours:

  • Must have a pro-active, positive, open, and collaborative approach to working with others in a team.
  • Must be open to learning new skills and self-development to drive both personal and team growth.
  • Must be comfortable in giving feedback at all levels with integrity as well as receiving it to build trust.

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