Customer Service Coordinator

3 weeks ago


Dyce, United Kingdom James Fisher and Sons plc Full time

Job Summary

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at RMSpumptools. As a key member of our Mechanical division, you will be responsible for providing exceptional customer service, managing orders, and ensuring timely delivery of quotations and technical schematics.

Key Responsibilities

  • Liaise with customers and internal regional sales teams to ensure prompt and professional communication.
  • Manage and distribute emails, quotations, and technical schematics to customers in a timely manner.
  • Proactively review and analyze customer requirements to ensure accurate quotations and delivery.
  • Collaborate with the Applications and Engineering department to review customer schematics and ensure technical specifications are correct.
  • Participate in daily Gemba walks and weekly production meetings to stay updated on customer milestones and relay information to customers.

Requirements

  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills.
  • Proficiency in MS Office, particularly Excel.
  • Previous experience in a Customer Service role is highly desirable.
  • Technical aptitude for engineering drawings and knowledge of Downhole Tools/Artificial Lift Systems are desirable.

What We Offer

We offer a competitive salary, Group Personal Pension Scheme, Cycle to Work scheme, and a new office space with free parking and break-out areas.



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