Customer Service Coordinator

4 weeks ago


Dyce, United Kingdom James Fisher and Sons plc Full time
Customer Service Coordinator Job Description

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at RMSpumptools. As a key member of our Mechanical division, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Liaise with customers and internal stakeholders to ensure timely and accurate delivery of quotations, tenders, and product information.
  • Manage and distribute emails and orders in a professional and efficient manner.
  • Conduct margin analysis and present findings to the CS Manager for approval.
  • Review customer requirements and ensure technical specifications are accurate and up-to-date.
  • Participate in daily Gemba walks and weekly production meetings to stay informed and relay updates to customers.
Requirements:
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Office, particularly Excel.
  • Previous experience in a customer service role is highly desirable.
  • Technical aptitude for engineering drawings and knowledge of Downhole Tools/Artificial Lift Systems are desirable.
What We Offer:

We offer a competitive salary, Group Personal Pension Scheme, Cycle to Work scheme, and a new office space with free parking and break-out areas.



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