Product Owner

3 weeks ago

London, Greater London, United Kingdom Direct Line Insurance Group Full time
Product Management Leader - End User Solutions

About the Role

We are seeking a Product Management Leader to define, develop, and manage hardware solutions that empower our employees to work efficiently and effectively. As a strategic thinker with a deep understanding of end-user needs, you will champion the end-user experience, ensuring that all hardware is user-friendly, accessible, and provides a seamless experience.

Main Responsibilities

  • Collaborate with internal stakeholders to understand their requirements and incorporate their feedback into product planning and execution.
  • Conduct market research and stay updated on industry trends, emerging technologies, and best practices to inform product development and ensure our services remain competitive and innovative.
  • Provide direct input to projects, including equipment selection and guidance on installation and configuration.
  • Manage a team responsible for ensuring equipment is delivered to colleagues in a timely fashion.
  • Ensure data is gathered to understand successes and failures and act as required to protect service.
  • Evaluate and manage relationships with external vendors and service providers to ensure they meet our quality and performance standards.

Requirements

  • Extensive product management experience in an End User Services environment with knowledge of Microsoft, Apple, Lenovo, and HP.
  • Strong familiarity with AV technology manufacturers like Poly.
  • Proven experience supporting complex projects with multiple stakeholders.
  • Analytical and problem-solving mindset with the ability to make data-driven decisions.
  • A strong customer focus and a passion for enhancing the end-user experience.

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