Deputy Operations Manager
2 days ago
We are seeking a highly skilled and experienced Deputy Care Operations Manager to join our team at Secure Care UK - Bases. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of patient transition care services, while maintaining high standards of safety and quality.
Key Responsibilities- Enforce health and safety standards, monitoring compliance with legislation on a daily basis.
- Act as a role model for quality patient care, embodying the Company values, competencies, policies, and procedures at all times.
- Be the custodian of the Code of Conduct, instilling professional behavior within the team.
- Monitor patient care standards, nurturing a learning culture and providing creative solutions for continual improvement.
- Coordinate recruitment, induction, development, and retention of the team.
- Motivate and demonstrate genuine care for the team through professional communication, team meetings, teamworking, and coaching.
- Observe and identify potential development areas within the team's performance, ensuring they have the skills and motivation to achieve objectives and business goals, while managing poor performance for improvement.
- Manage electronic systems for capturing required data, review and resolve issues in a timely manner.
- Balance professional administration duties with the needs of the team when transitioning patients on duty.
- Take accountability for own continual professional development and reflective practice for learning.
- Achieve business KPIs, goals, and objectives.
- Ensure vehicle standards are maintained to the highest level achievable.
- Respond positively to change by supporting and delivering Company new initiatives.
- Manage rotas effectively to optimize productivity and efficiency, balancing high standards of care for patients.
- Utilize available reports and data to make commercial and effective decisions in a fair and equitable manner.
- Provide support for teams when on call.
- Assume the role of business development as required, ensuring all opportunities are maximized through networking and relationship building with clients and partners.
- Ensure the integrity of the SCUK brand by maintaining high professional standards for the whole team at all times.
- Collaborate respectfully with Company departments to facilitate deployments, audits, checks, and standard operating procedures for effective implementation and maintenance.
- Ensure all work activities for the teams are in line with legislation.
Our Leaders:
Safety First Level 3
Emotionally Intelligent Level 3
Commerciality Level 3
Unifying Level 3
Rational Level 3
Effective Level 3
Our core team competencies:
Considerate Level 4
Accountability Level 4
Respect Level 4
Empathy Level 4
Key Indicators to Assess Development to Line Manager:
- Encourage teamwork and best practice across all bases.
- Support with succession.
- Start to perform duties as required by the next level.
- Demonstrate commerciality.
- Previous people supervision experience required.
- Previous healthcare and driving experience essential.
- Ability to adapt positively to change.
- Able to communicate core competencies and demonstrate them as a role model for the team.
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