Senior Trading Director

1 month ago


Greater Manchester, United Kingdom TalkTalk Telecom Group PLC Full time
Senior Trading Director

This is a unique and dynamic opportunity for a seasoned Trading Director to define, implement and execute TalkTalk's Trading customer retention and overarching net growth strategy. As a critical leadership role, you will be responsible for driving TalkTalk's commercial success across existing customers. Leveraging a blend of strategic foresight, data-driven decision-making and people leadership, you will work closely with commercial, product and propositions, marketing, insights, operations and finance teams to deliver an integrated trading strategy that optimises customer lifetime value and volume. Additionally, you will be responsible for the operational readiness and performance of Better Value, Retention and Winback, managed via our third parties. Building a partnership with suppliers, managing QBRs, and improving operational KPIs will be key to your success. You will also be accountable for the overarching TalkTalk net growth area who bring together Sales and Churn to create our Trading narrative, proactively managing risk and opportunities across both volume and value. This will also include being responsible for the overall cost out initiatives within Sales and Marketing, working cross-functionally with peers to ensure we exceed or at least achieve our ambition. Finally, you will be have accountability of a Supplier Trading, which will put you at the heart of ensuring we meet supplier commitments and have holistic plans to achieve our plans (for example leading Alt net trading strategy).

Reporting to the Sales and Marketing Director for TalkTalk, as Senior Trading Director, you will manage a team responsible for the day-to-day trading cadence, insights and strategic actions to drive both volume and value growth. Additionally, you will take ownership of the long-term strategic roadmap (18 months) ensuring sustainable growth and market competitiveness.

Key Responsibilities
  • Develop and execute a comprehensive Trading strategy focused on existing customer management (churn, retention and winback) working in partnership with Commercial (who own the in-life area, upsell/cross-sell)
  • Bring together the overarching Net Growth strategy working in partnership with our Sales Director to ensure we have an end to end customer strategy for TalkTalk Consumer
  • Define and implement the commercial trading roadmap to achieve revenue and profit targets, ensuring alignment with our wider business objectives (Base and Net Growth)
  • Lean in and own the interlock with our Product and Proposition leads to ensure the roadmap represents the best outcome for our base and overall net growth
  • Lead pricing, promotional and discount strategies to drive customer growth and profitability within the Retention space, with broadband at the core offering while ensuring our value added services meet their financial targets
  • Continuously monitor and analyse trading performance, identifying areas for improvement and implementing strategies to maximise opportunities
  • Lead our weekly and monthly Trading performance reviews with the Executive Committee, including CEO of TalkTalk Consumer
  • Ensure a balanced approach between short-term trading wins and long-term sustainable growth
Requirements
  • Proven track record of delivering commercial or trading success in both new and existing customer segments
  • Strong commercial acumen and trading ability, and excellent analytical and numeracy skills to support solid trading decision making
  • Experience of Trading ownership within a subscription business


  • Greater Manchester, United Kingdom Talk Talk Full time

    TalkTalk is seeking a highly skilled and experienced Trading Director to lead our trading strategy, driving growth and profitability across existing customers.As a critical leadership role, you will be responsible for defining, implementing, and executing a comprehensive trading strategy that optimises customer lifetime value and volume. You will work...


  • Manchester, United Kingdom eComplete Full time

    About eCompleteeComplete is a multifaceted eCommerce growth agency and private equity group dedicated to delivering global eCommerce growth. Our innovative approach utilises proprietary data platforms, industry-leading expertise, and bespoke global infrastructure to provide embedded insights and support across all functions.Job DescriptionWe are seeking an...


  • Manchester, United Kingdom Hays Senior Finance Full time

    Your new companyHays Senior Finance is seeking a Senior Commercial Director to join their team in Manchester. This is an exciting opportunity to develop and communicate a clear vision and strategic plan for the UK's hotel portfolio.The role will involve managing relationships with hotel management companies and franchisors, as well as developing CAPEX plans...


  • Manchester, United Kingdom Newell Brands Full time

    Job Title: Trade Compliance EMEA DirectorJob Summary: We are seeking a highly skilled Trade Compliance EMEA Director to join our team at Newell Brands. As a key member of our organization, you will be responsible for ensuring compliance with customs regulations and requirements within the UK and EU.Key Responsibilities:Develop and implement customs...


  • Manchester, United Kingdom Newell Brands Full time

    Job Title: Trade Compliance EMEA DirectorJob Summary: We are seeking a highly skilled Trade Compliance EMEA Director to join our team at Newell Brands. As a key member of our organization, you will be responsible for ensuring compliance with customs regulations and requirements within the UK and EU.Key Responsibilities:Develop and implement customs...

  • Trade Assistant

    23 hours ago


    Greater Manchester, United Kingdom BEAUTY BAY Full time

    Job Description Role Purpose: Reporting to the Trading Manager, this role is responsible for supporting the E-commerce Trading Team through effectively planning, coordinating and executing all on-site content from trade campaigns through to brand and product launches across the pre-determined territories on a day to day basis and where relevant ownership at...


  • Greater Manchester, United Kingdom TalkTalk Telecom Group PLC Full time

    Senior Commercial Manager (CLM Retention)TalkTalk Telecom Group PLC is seeking a Senior Commercial Manager to lead the development and delivery of the customer base management plan. The successful candidate will coordinate across data science, insights, trading, and customer marketing to drive growth and retention.Key performance indicators include contract...

  • eCommerce Director

    3 weeks ago


    Manchester, United Kingdom CV-Library Full time

    eCommerce Director | Manchester | Retail & Consumer | Highly Competitive Salary + Benefits Zachary Daniels Recruitment are seeking an high performing E-Commerce Director to lead our clients digital product and e-commerce operations, based near Manchester. This senior role requires a some heavy lifting from a results-driven individual, proven in eCommerce...


  • Greater Manchester, United Kingdom Elby Professional Recruitment Full time

    Job Title: Senior Financial DirectorJob Summary: We are seeking a highly experienced Senior Financial Director to lead our finance function and drive business growth. The ideal candidate will have a strong background in finance, excellent leadership skills, and the ability to collaborate with senior leadership.Key Responsibilities:Lead the finance function...


  • Manchester, United Kingdom eComplete Full time

    Establish a successful e-commerce trading strategy as a key member of our team.About the RoleWe are seeking a highly skilled and motivated Senior E-commerce Trading Strategist to join our team. The ideal candidate will have a strong background in e-commerce and be able to develop and implement effective trading strategies that drive sales and revenue...


  • Manchester, United Kingdom eComplete Full time

    **About eComplete**eComplete is a multifaceted eCommerce Growth Agency and Private Equity Group, evolved to deliver eCommerce growth on a global scale.We utilise our proprietary data platform, industry-leading experience, and bespoke global infrastructure to provide embedded insight and support across all functions, enabling us to deliver faster targeted...


  • Manchester, United Kingdom Stride Resource Management Ltd Full time

    Senior Motor Trade Underwriter - ManchesterOur client, a longstanding insurer, is seeking a Senior Motor Trade Underwriter to join their team.Develop and underwrite Motor Trade Risks through a panel of brokers, with the opportunity to underwrite face to face.Support the commercial account by engaging and encouraging new and existing relationships with...


  • Manchester, United Kingdom CV-Library Full time

    Senior Trade Mark Attorney OpportunityHeat Recruitment Ltd is seeking a Senior Trade Mark Attorney to join their Technology, IP, and Information team. As a key member of the team, you will lead a team of associates and paralegals, reporting to the Head of the UK.Key Responsibilities:Manage national and international trade mark portfolios, ensuring timely and...


  • Manchester, United Kingdom Stride Resource Management Ltd Full time

    Job Title: Senior Motor Trade UnderwriterAbout the Role:We are seeking a highly skilled Senior Motor Trade Underwriter to join our team at Stride Resource Management Ltd. As a Senior Motor Trade Underwriter, you will be responsible for profitably developing and underwriting Motor Trade Risks through a panel of brokers, with the opportunity to underwrite face...

  • Trade Assistant

    2 days ago


    Greater Manchester, UK, Greater Manchester, United Kingdom BEAUTY BAY Full time

    Role Purpose:Reporting to the Trading Manager, this role is responsible for supporting the E-commerce Trading Team through effectively planning, coordinating and executing all on-site content from trade campaigns through to brand and product launches across the pre-determined territories on a day to day basis and where relevant ownership at a global level...


  • Manchester, United Kingdom Coravin Full time

    About the Role:We are looking for a talented Senior Marketing Director to lead our wine industry efforts at Coravin. As a key member of our marketing team, you will be responsible for driving awareness and engagement with trade and consumer audiences through the development and delivery of global brand activation programs. With 6 years of marketing...


  • Manchester, United Kingdom NJR Recruitment Full time

    A new opportunity has come to market for a Senior Motor Trade Underwriter to join one of our reputable insurance company clients. As Senior Motor Trade Underwriter, you will work as part of the Commercial team, contributing to the profitability of the Northern regions and wider Mid-Market business, developing and underwriting commercial lines motor trade...


  • Manchester, United Kingdom Hays Senior Finance Full time

    Private Client Tax Senior ManagerThis Top 10 Firm is a globally recognised name in accounting and business advisory with a great reputation in the Private Client space across the North. The well-established team manages funds, businesses, and trusts of individuals, families, and entrepreneurs across the North, where you will oversee clients' tax affairs,...

  • Head Chef

    4 weeks ago


    Greater Manchester, United Kingdom The Trading Route Full time

    What is The Trading Route?Lagerhouse - Rotisserie - Provisions Trof, Wandering Palate and Manchester Union have come together to open a 3,500 square feet venue full of cold beer, hot chicken, and locally-sourced provisions.Located just off Deansgate and a few minutes walk from Spinningfields in St John's, it will provide the perfect backdrop for post-work...

  • Marketing Director

    2 weeks ago


    Manchester, United Kingdom C&M Travel Recruitment Full time

    Marketing Director (6 month contract) 70k/100k pro rate A fantastic opportunity for an experienced marketing professional to join this ambitious, independent, tailor-made tour operator. As part of the senior leadership team, you will be responsible creating a multi-channel marketing strategy targeting both trade and consumers. Marketing Director...