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Senior Mailing Operations Coordinator

1 month ago

Rotherham, Rotherham, United Kingdom Devonshire Full time

About Devonshire

Devonshire is a leading financial services company based in Rotherham, with a focus on providing exceptional customer service to its clients.

Job Summary

We are seeking an experienced Direct Mail Manager to join our team, responsible for ensuring the seamless operation of our dedicated mailroom facility. This is an exciting opportunity to work in a fast-paced environment, handling low volume outbound mailing activities and supporting multiple UK and offshore customer service teams within our business.

Key Responsibilities

  • Manage the daily operations of the mailroom facility, ensuring timely and accurate processing of mail and parcels.
  • Supervise a team of staff responsible for manual fulfilment and envelope enclosing equipment.
  • Collaborate with internal stakeholders to identify opportunities for process improvements and implement changes as needed.
  • Maintain high standards of quality and customer satisfaction.

Requirements

  • 3+ years of experience in direct mail management or a related field.
  • Proven track record of successfully managing a team and achieving results-oriented goals.
  • Strong analytical and problem-solving skills, with ability to think critically and make sound decisions.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with colleagues and clients.

What We Offer

  • A competitive salary range: £45,000 - £60,000 per annum (dependent on experience).
  • A comprehensive benefits package, including pension scheme, life insurance, and employee assistance program.
  • Ongoing training and development opportunities to support your career growth.

Location

This role is based in Rotherham, South Yorkshire, offering easy access to major transportation links and amenities.