Service Delivery Manager

4 weeks ago


East London, United Kingdom Look Ahead Care Support and Housing Full time

We are looking for a dedicated Service Delivery Manager to join our team at Look Ahead Care Support and Housing.

About the Role

As a key member of our team, you will be responsible for managing all aspects of service delivery, including line managing front-line staff and effectively managing stakeholder relationships in partnership with the Head of Service.

You will work collaboratively with NHS and 3rd sector colleagues to deliver high-quality services that support people in the locality with various needs.

Key Responsibilities
  1. Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn-around action plans as necessary;
  2. Manage contract budgets to deliver on corporate and local contract financial targets using sound financial and accounting principles;
  3. Successfully lead and motivate your team to champion and maintain a positive local culture within your service;
  4. Work to continuously improve staff competence, ensure ownership of all staff issues, and speedy and effective conflict resolution;
  5. Responsible for reporting all staff changes to HR and Payroll departments, maintaining quarterly staff succession plans, and delivering effective briefings and supervision meetings;
  6. Develop key business relationships with customers/external parties to ensure service delivery excellence and maximise new business opportunities;

We offer a competitive salary of £48,000 per annum, working 40 hours a week. Benefits include 25 days annual leave, pension schemes, staff discounts, healthcare, and career progression. If you're passionate about making a difference and thrive in dynamic environments, we encourage you to apply.


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