Accommodation Office Team Leader
3 days ago
Job Summary:
We are seeking a highly motivated and compassionate individual to join our team as an Accommodation Office Team Leader. As a key member of our team, you will play a vital role in supporting our clients and staff to achieve their potential.
About the Role:
This is a full-time position, working 37 hours a week, Monday to Friday, 10am to 6pm. You will be required to work bank holidays. The successful candidate will be responsible for supporting their team to achieve their potential through regular staff supervision and coaching.
Main Responsibilities:
- Support your team to achieve their potential through regular staff supervision and coaching.
- Be involved in the recruitment of staff for your team.
- Attend meetings to support funding.
- Increase the presence of the service in the local area to help win tenders and maintain current contracts.
- Prioritise crisis management referrals.
- Facilitate and monitor agreed client support.
- Support your team where needed with their workload.
- Ensure an effective and timely response to all complaints and safeguarding issues, taking appropriate action.
- Provide reports and data where needed.
- Be part of the on-call service.
Requirements:
We are looking for an individual with a real passion for working with homeless people. Your values should match ours; you will be committed to helping others and enjoy the real job satisfaction that this brings.
- Clear verbal and written English and great communication skills.
- Basic IT and keyboard skills.
- Polite, assertive manner.
- Passion for working in a client/customer facing role.
- Have an interest and genuine concern for homelessness and related issues.
- Experience of working in a residential, institutional, or similar setting.
- Knowledge of voluntary and statutory agencies.
About Two Saints:
Two Saints is a leading provider of temporary accommodation and support services for homeless individuals. We are committed to providing high-quality services that meet the needs of our clients and support them to achieve their goals.
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