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Accommodation Team Leader

2 months ago

Portsmouth, Portsmouth, United Kingdom Two Saints Full time

Job Summary:

We are seeking a highly motivated and experienced Accommodation Team Leader to join our team at Two Saints. As a key member of our team, you will be responsible for supporting our clients who are homeless or at risk of homelessness.

Main Responsibilities:

  • Support your team to achieve their potential through regular staff supervision and coaching, and assist them with their workload as needed.
  • Be involved in the recruitment of your team, including relief and volunteers, and ensure appropriate shift cover.
  • Attend relevant meetings regarding clients or with stakeholders/commissioners, as required.
  • Run and provide reports and data as needed.
  • Ensure staff are supporting clients to address all issues leading to their homelessness, such as substance use, mental health, or debt, and help them improve practical skills in areas like budgeting, shopping, cooking, housework, laundry, health & hygiene.
  • Work with external partners to maximize opportunities available to clients, enabling them to resettle in the community.
  • Maintain a welcoming, safe environment, identifying and minimizing potential risks to users of the premises, the organization, and property.
  • Carry out quality checks on client records to ensure organizational standards are upheld.
  • Perform health & safety checks as required and ensure accurate recording of information on internal systems, in accordance with Health and Safety regulations and all policies and procedures.
  • Respond effectively and timely to all complaints and safeguarding issues, taking appropriate action.
  • Attend supervision, appraisal, training, and meetings as directed, which may be outside your normal working pattern.
  • Work flexibly across all areas of operation, as required, with prior notice given.
  • Be part of the on-call service for Core Homeless Services.
  • Perform any other reasonable tasks as requested by a member of staff.

Requirements:

  • Clear verbal and written English and excellent communication skills.
  • Basic IT and keyboard skills.
  • Polite, assertive manner.
  • Passion for working in a client/customer-facing role.
  • Interest and genuine concern for homelessness and related issues.
  • Experience of working in a residential or institutional or similar environment.
  • Knowledge of voluntary and statutory agencies.
  • Full driver's license and access to a vehicle would be desirable.