Amazon Robotics Technical Support Professional

3 weeks ago


Nottingham, Nottingham, United Kingdom Amazon Full time
Job Description

As a Technical Support Engineer at Amazon Robotics, you'll be part of a dynamic team that's passionate about delivering excellent customer experiences. Your primary responsibilities will include:

  • Collaborating with on-site robotics technicians and engineers to resolve technical issues and improve system performance.
  • Partnering with software development engineers to ensure seamless integration of our robotic systems.
  • Contributing to process improvement initiatives and internal projects to enhance our team's efficiency and effectiveness.
Required Skills and Qualifications

To succeed in this role, you'll need:

  • A Bachelor's degree in a relevant field, such as computer science, engineering, or a related discipline.
  • At least three years of experience in technical support, preferably in a first-line operations team.
  • Excellent verbal and written communication skills, including the ability to communicate with various levels of customers and leadership.
  • Demonstrated proficiency in Linux and SQL querying.
Estimated Salary: $90,000 - $110,000 per annumBenefits

We offer a comprehensive benefits package, including:

  • A competitive salary range based on your experience and qualifications.
  • A 5-day work week, with one day over the weekend to ensure critical 24-hour global support coverage.
  • Ongoing training and professional development opportunities.

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