Customer Support Process Architect

7 days ago


Cambridge, Cambridgeshire, United Kingdom Aveva Full time
Job Title:

Customer Support Process Architect

About Aveva:

Aveva is a global leader in industrial software, committed to delivering life's essentials safely and efficiently. With a strong focus on innovation and customer satisfaction, Aveva has established itself as a trusted partner in the industry.

Job Summary:

We are seeking a Customer Support Process Architect to join our team in Business Operations. The successful candidate will be responsible for designing and implementing customer support processes, providing dedicated ownership and focus on the management of business process flows from order fulfilment to technical support services.

Key Responsibilities:
  • Document and establish customer support processes to support business outcomes.
  • Provide input into Business and Transformation programs to drive consistency in future processes.
  • Maintain and communicate policy, processes, procedures, and controls in conformance to Aveva's business process management framework.
Requirements:
  • Experience in selecting and implementing process classification standards for Customer Technical Support and Success teams in a global organisation.
  • Strong analytical skills and attention to detail.
Estimated Salary:

$78,000 - $100,000 per year

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