AV Service Delivery Manager

3 weeks ago


London, Greater London, United Kingdom Concept Full time

Delivering Excellence in Audio Visual Services

Concept, a leading global audio visual integrator, is seeking an experienced AV Services Manager to join our London team. As a key member of our operation, you will be responsible for delivering exceptional service and driving business growth.

About the Role:

  1. Oversee the daily service delivery of AV-enabled meeting rooms and spaces used by clients and partners.
  2. Lead a team of engineers, ensuring seamless service delivery and technical support.
  3. Develop strong relationships with internal stakeholders and clients.
  4. Provide consultation and advice on various matters, including project coordination and technical support.

Key Responsibilities:
  1. Manage the service deliverables of large onsite engineering teams.
  2. Coordinate operational activities between proAV teams, including the technical helpdesk, field service, and projects teams.
  3. Conduct regular one-to-one meetings with team members, document progress, and drive improvement.
  4. Collate and report client-related statistical data on a monthly basis.

Requirements:
  1. Proven experience in managing a large team of onsite engineers.
  2. Excellent technical knowledge of corporate meeting room AV technologies.
  3. Experience in using ticket management systems and Zoom with Breakout rooms.

Benefits:
  1. 3% pension contribution after 3 months probation.
  2. 23 days holiday in the first year, rising to 25 days in the third year.
  3. Death in service benefits and private medical insurance after 3 months probation.

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