AV Service Delivery Manager
3 weeks ago
Delivering Excellence in Audio Visual Services
Concept, a leading global audio visual integrator, is seeking an experienced AV Services Manager to join our London team. As a key member of our operation, you will be responsible for delivering exceptional service and driving business growth.
About the Role:
- Oversee the daily service delivery of AV-enabled meeting rooms and spaces used by clients and partners.
- Lead a team of engineers, ensuring seamless service delivery and technical support.
- Develop strong relationships with internal stakeholders and clients.
- Provide consultation and advice on various matters, including project coordination and technical support.
Key Responsibilities:
- Manage the service deliverables of large onsite engineering teams.
- Coordinate operational activities between proAV teams, including the technical helpdesk, field service, and projects teams.
- Conduct regular one-to-one meetings with team members, document progress, and drive improvement.
- Collate and report client-related statistical data on a monthly basis.
Requirements:
- Proven experience in managing a large team of onsite engineers.
- Excellent technical knowledge of corporate meeting room AV technologies.
- Experience in using ticket management systems and Zoom with Breakout rooms.
Benefits:
- 3% pension contribution after 3 months probation.
- 23 days holiday in the first year, rising to 25 days in the third year.
- Death in service benefits and private medical insurance after 3 months probation.
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