Customer Service Representative

2 weeks ago


Oxford, Oxfordshire, United Kingdom Halfords Full time

Delivering Exceptional Customer Service

We're seeking a skilled Customer Service Advisor to join our team at Halfords. As a key member of our customer-facing team, you'll be responsible for providing first-class service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Providing expert advice and guidance to customers on our products and services
  • Scheduling repair work and MOTs, maintaining accurate records, and communicating with customers effectively
  • Building lasting relationships with customers through exceptional service and communication
  • Contributing to the achievement of daily and weekly sales targets

Requirements:

  • Experience of delivering exceptional customer service in a fast-paced environment
  • Excellent communication and interpersonal skills
  • A proactive approach to helping customers and resolving issues
  • IT literacy and ability to use our systems effectively
  • Experience of working in a team environment and contributing to sales targets

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career progression and professional development
  • A fun and supportive work environment
  • Discounts on Halfords products and services

About Halfords:

We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance, and repair business. We're committed to providing exceptional customer service and building long-term relationships with our customers.



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