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Vehicle Damage Assessor – Peterborough Position

1 month ago

Peterborough, Peterborough, United Kingdom Direct Line Group via TMP Full time
About the Role

We are seeking a skilled Vehicle Damage Assessor to join our team in Peterborough. As a key member of our Auto Services business, you will play a vital role in ensuring the highest level of service for our customers.

Key Responsibilities
  • Work within site guidelines to ensure the efficient workflow of job cards, meeting volume targets and identifying fast-track repairs.
  • Review and implement cost-effective repair methodologies, collaborating with the policyholder and Direct Line Group engineering functions as needed.
  • Provide service level agreements, ensuring customers are informed about repairs and non-related damage, and agreeing amended repair hours with workshop leadership teams and technicians.
  • Maintain Health and Safety regulations, adhering to company procedures and ensuring a safe working environment.
  • Embed and maintain standard methodologies and lean activities as instructed by business strategy.
Requirements
  • Previous experience in a similar role, with knowledge of vehicle repair methods, Thatcham repair methods, Audatex, and ATA qualification.
  • Ability to achieve company and personal targets, ensuring a high level of service and quality.
  • Commitment to Health and Safety and industry standards, with a focus on customer safety and satisfaction.
What We Offer
  • A competitive salary and benefits package, including a 9% employer-contributed pension and 50% off home, motor, and pet insurance.
  • Opportunities for career growth and development, with a focus on employee recognition and reward.
  • A dynamic and inclusive work environment, with a commitment to diversity and equality.
About Us

Direct Line Group is a leading insurance provider, dedicated to delivering exceptional service and quality to our customers. We are proud to be a Top 50 Inclusive Employer, committed to creating a diverse and inclusive workplace.