Dundee Service Representative

2 days ago


Dundee, Dundee City, United Kingdom BT Group Full time
Job Summary

We are looking for a highly motivated and customer-focused individual to join our Home Connections Team in Dundee. As a Customer Advisor, you will be responsible for delivering exceptional customer service and ensuring a seamless onboarding experience for our customers.

Key responsibilities include:

  • Providing guidance and support to customers over the phone during the onboarding process.
  • Addressing initial queries and concerns related to in-home setup and billing.
  • Working closely with colleagues to resolve customer issues and provide a positive experience.
Benefits

We offer a range of benefits to support your well-being and career development, including:

  • A competitive salary ranging from £25,267 (Pro Rata) plus bonus.
  • Flexible working arrangements, including the option to schedule your own breaks and bank time.
  • Opportunities for career advancement and professional development.
  • A range of employee discounts on EE & BT products.
  • Access to online GP, season ticket travel loan, and other employee benefits.


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