Technical Business Support Specialist

2 months ago


Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time
Job Title: Technical Business Support Consultant

Clydebank is seeking a highly skilled Technical Business Support Consultant to join our team. As a key member of our technical support unit, you will play a crucial role in maintaining and supporting our internal and client-facing booking systems across multiple countries and currencies.

Key Responsibilities:
  • System administration for online customer booking systems, including Atriis, Cytric, and Concur self-booking, as well as Evolvi, Trainline, Conferma, and Silverrail.
  • External and internal customer support for these systems, including onboarding new external customers onto Clyde technology systems.
  • GDS management and workflows, including supporting GDS booking scripts/smart-flows, working with online automation systems such as Compleat or IQCX, and documenting processes and creating consistency in workflows.
  • Travel technology product management, including reviewing new technical solutions and implementing where agreed, evolving Clyde's in-house Consort proprietary booking platform, and recognising opportunities to create efficiencies on current processes.
Secondary Responsibilities:
  • Ensuring all booked transactions flow into invoicing systems in a timely and accurately manner.
  • Diagnosing and troubleshooting problems with all travel booking platforms.
  • Reacting to system errors through various report checks.
  • Making recommendations for process improvement for online and agent processes.
  • Managing any technical supplier failure/disruption or notifications.
Candidate Requirements:
  • Previous experience within a technical support/corporate reservations function.
  • Knowledge and experience of the GDS and OBTs is highly desirable.
  • Excellent communication skills.
  • Problem-solving skills.
  • Candidate Service skill.

This role offers the opportunity for hybrid working and is dependent on commercial demands.



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