Technical Business Support Specialist
2 months ago
Clydebank is seeking a highly skilled Technical Business Support Consultant to join our team. As a key member of our technical support unit, you will play a crucial role in maintaining and supporting our internal and client-facing booking systems across multiple countries and currencies.
Key Responsibilities:- System administration for online customer booking systems, including Atriis, Cytric, and Concur self-booking, as well as Evolvi, Trainline, Conferma, and Silverrail.
- External and internal customer support for these systems, including onboarding new external customers onto Clyde technology systems.
- GDS management and workflows, including supporting GDS booking scripts/smart-flows, working with online automation systems such as Compleat or IQCX, and documenting processes and creating consistency in workflows.
- Travel technology product management, including reviewing new technical solutions and implementing where agreed, evolving Clyde's in-house Consort proprietary booking platform, and recognising opportunities to create efficiencies on current processes.
- Ensuring all booked transactions flow into invoicing systems in a timely and accurately manner.
- Diagnosing and troubleshooting problems with all travel booking platforms.
- Reacting to system errors through various report checks.
- Making recommendations for process improvement for online and agent processes.
- Managing any technical supplier failure/disruption or notifications.
- Previous experience within a technical support/corporate reservations function.
- Knowledge and experience of the GDS and OBTs is highly desirable.
- Excellent communication skills.
- Problem-solving skills.
- Candidate Service skill.
This role offers the opportunity for hybrid working and is dependent on commercial demands.
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Technical Business Support Specialist
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Technical Business Support Specialist
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Technical Business Support Specialist
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Technical Business Support Specialist
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Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full timeThe Technical Business Support Consultant plays a crucial role in guaranteeing the seamless operation of our internal and client-facing booking systems across various countries and currencies.This position is at the forefront of driving our digitalisation strategy, focusing on the implementation and support of client-facing technical products. The tasks and...
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