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Customer Service Coordinator

2 months ago

Leighton Buzzard, Central Bedfordshire, United Kingdom Red Source Ltd Full time

Job Summary:

The Customer Service Coordinator will be responsible for handling after-sales related cases, including delivery issues, item returns, and spare parts. This role requires excellent communication and problem-solving skills to provide top-notch customer service.

Key Responsibilities:

  • Service and Returns:
    • Respond to customer inquiries regarding item returns and delivery issues.
    • Organize the safe return of items and book them in upon arrival.
    • Perform basic testing and fault-finding of returned items.
    • Arrange for the safe return of items to vendors for replacement, repair, or credit.
    • Chase outstanding purchase order returns from vendors.
    • Raise sales orders for returned/repaired/replacement goods.
    • Charge and invoice customers for repair/shipping costs.
    • Ship and invoice repaired/replacement goods back to customers.
  • Courier Liaison (Delivery Issues):
    • Respond to customer delivery issue inquiries and liaise with couriers.
  • Spare Parts:
    • Respond to customer spare part inquiries.
    • Price up spare parts orders and prepare spare part quotes/sales orders.
    • Ship and invoice spare parts orders.
  • General:
    • Assist with warehouse duties as required.
    • Support the sales team by answering company phones.
    • Assist with marketing functions as required.
    • Invoice completed in liaison with Accounts Department.

Requirements:

  • Good basic level of education.
  • At least 2 years' experience in customer service-related roles.
  • B2B customer service experience (ideal but not essential).
  • Experience and/or desire to work within a busy office environment working closely with colleagues.

Skills/Knowledge:

  • Excellent communication and numeracy skills.
  • Computer skills.
  • Self-disciplined and self-motivated.
  • Able to maintain good relationships with customers, vendors, and colleagues.
  • Able to multi-task, work in a fast-paced environment, and prioritize.
  • Able to work alone with minimal supervision.
  • Great attention to detail.