Estate Services Director

3 weeks ago

Oxford, Oxfordshire, United Kingdom CBRE Full time
Job Title: Estate Services Director

Job Summary:

This role is a partnership between CBRE and our client MEPC, based on the client premises in Oxfordshire. The Estate Services Director will work closely with MEPC as client and the site-based client and facilities management team to manage service charges, building compliance, contractor management, and occupier queries.

Key Responsibilities:
  • Develop and maintain a positive image of the Estate and individual managed buildings.
  • Draft, control, and report on service charge budgets and expenditure for the buildings.
  • Monitor all activities relating to the buildings, reporting and taking action as appropriate.
  • Manage utilities process across allocated buildings, including occupier/client recharges, invoice processing, and coding.
  • Ensure monthly meter readings are completed for all manual meters across the Estate.
  • Manage utility transitions in and out, including new supplies.
  • Conduct regular H&S inspections (monthly) of the building.
  • Work with key maintenance contractors to ensure PPM plans and schedules are in place.
  • Act as the key point of contact for specific contractors.
  • Liaise with tenants and handle operational queries.
  • Ensure Health and Safety compliance of the buildings and maintain records.
  • Manage Environmental compliance on site, adhering to policy and procedure.
  • Organise fire and safety evacuations, produce emergency plans, including fire door inspections, smoke vents, dampers, and extinguishers.
  • Proactively manage risk and handle insurance issues on site.
  • Ensure the property achieves the KPIs set by the client, in conjunction with key stakeholders.
  • Deliver the client and CBRE ESG strategy.
  • Manage major work programmes on site, acting as the liaison point for all parties involved.
  • Ensure procurement is carried out in line with company policy.
  • Line manage the Assistant Facilities Manager.
  • Perform other duties as directed by the Line Manager.
Person Specification/Requirements:

  • Good understanding of the industry, stakeholder functions, and range of services available to clients.
  • Formal H&S qualification - IOSH (essential) or NEBOSH (preferred).
  • Relevant experience (5+ years) working in an FM environment, preferably with a managing agent background.
  • Up-to-date knowledge of legislation relating to property management.
  • Ability to lead and maintain client relationships.
  • Ability to lead and maintain tenant/customer relationships.
  • Good understanding of key issues to be noted on property inspections.
  • Proficiency in industry-specific IT applications.
  • Good understanding of service charge principles.
  • Ability to specify services and select service providers.
  • Good knowledge of property construction and M&E plant operations.
  • Comprehensive understanding and application of Health and Safety legislation and policies.
  • Knowledge and application of Environmental protection legislation and policies.
  • Good understanding of building insurance and FSA regulations.
  • Excellent ESG knowledge and ability to implement a clear ESG strategy.
  • Ability to contribute to team strategy.
  • Strong teamwork skills, able to support colleagues.
  • Excellent verbal and written communication skills.

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