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In Room Dining Waiter
2 months ago
Raffles London at The OWO is seeking a skilled In Room Dining Waiter to join our Food & Beverage Department. As an In Room Dining Waiter, you will be responsible for delivering exceptional service to our guests by preparing and serving food and beverages in their rooms.
Key Responsibilities:- Prepare and deliver food and beverages to guest rooms in a timely and efficient manner.
- Set tables and trays according to the type of food ordered and hotel service standards.
- Accurately record and pick up food and beverage orders.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Present physical and accurate checks to guests and complete the payment process.
- Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.
- Ensure communication between Kitchen, Order taker, and service team members.
- Monitor operating supplies, equipment, and reduce spoilage and wastage successfully.
- Operate the hotel's point of sales (POS) system, other order taking systems, or handheld devices, inventory software, etc.
- A proven track record of providing high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- An understanding and willingness to contribute to a 24-hour operational schedule when required.
- Flexibility with shifts as per business demand.
- Courteous, professional, and provide efficient service.
Raffles London at The OWO offers a range of benefits, including:
- 28 days holiday including bank holidays plus a day extra for every year of service up to 5 years (35 Days).
- Staff meals while on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity, and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programs tailored to you.
- Fun-filled events, whether that's a pub quiz, team run, or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor's extensive brand portfolio.
