Process Improvement Specialist
1 month ago
About the Opportunity:
We are looking for a highly skilled Process Improvement Specialist to join our team at Zurich 56 Company Ltd. As a Process Improvement Specialist, you will be responsible for improving the efficiency and effectiveness of our business processes.
Key Responsibilities:
- Supporting scoping activities and requirements gathering
- Creating accurate cost and resource estimates and statements of work
- Leading the delivery of projects and coordination of resources, ensuring the stakeholder's concerns are resolved efficiently and effectively
- Developing strong stakeholder relationships
- Owning stakeholder reporting and engagement
- Removing delivery blockers and escalating issues when necessary before they impact the projects
- Contributing to decision-making and best practices as part of the design authority group
- Acting as a leader to other members of the team
- Supporting the creation of process and solution documentation
- Keeping abreast of emerging technologies and taking responsibility for your own development in new skills that will contribute to the team's success
Requirements:
- A minimum of two years of experience using Blue Prism software
- Proven ability to engage and manage Stakeholders in complex environments
- Proven presentation skills with the ability to captivate and inform a multi-disciplinary audience
- Excellent attention to detail with a passion for quality with strong written and verbal communication skills
- Ability to facilitate and control meetings and ensure the attendees are focused on achieving the predefined objectives
- Ability to manage influence through persuasion, negotiation, and consensus-building
- Exceptional organisational skills and the ability to lead multiple projects concurrently
- Ability to rapidly understand business processes, products, systems, and services
- Proficiency in understanding, interpreting, and translating customer requirements into deliverables
- Proven experience in completing End to End automation cycles and production management
- Passionate about delivering high-quality service to Customers, with a focus on continuous improvement
- Basic understanding of IT governance related to testing
- Experience mentoring other team members
- Has the courage (and respect) to question the processes being reviewed to ensure the processes add value, create ROI, and advance the Customer's capability
Our Culture:
Zurich 56 Company Ltd is a dynamic and stable company with a strong sense of community. We offer a competitive salary of £55,000 - £65,000 per annum, depending on experience, and a range of benefits including flexible working hours, professional development opportunities, and a chance to work with a global insurer.
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