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Credit Controller
2 months ago
About the Role
The purpose of this position is to limit the company's exposure to bad debt through active account management. This role holder will work within a team of Credit Controllers to meet monthly debt reduction targets and reduce debtor days. Reporting into the Credit Control Team Leader and AR Manager, you will have full end-to-end ownership of a mixed currency ledger and include Key Accounts. Building excellent relationships with both internal and external customers is paramount in the success of this role.
Key Responsibilities
- Daily allocation of payments in a timely manner.
- Reconciling EMEA ledger.
- Allocating credits where applicable.
- Dealing with daily queries, copy invoices, and PODs.
- Managing the release of orders to balance credit risk vs supporting business growth.
- Ensuring invoices are uploaded in a timely manner to assist with cash flow.
- Reconciling chargebacks and forwarding all necessary credits for approval.
- Liaising with departments internally.
- Weekly statements to customers.
- Reducing bad debt on ledger.
- Uploading EDI (where applicable).
- Ensuring timely payments from customers.
- Daily contact via email, portal, and telephone with customers.
- Following internal processes and controls (SOX Compliance).
- Chasing overdue debt.
- Updating systems and shared spreadsheets.
- Taking payments over the phone from customers.
- Able to work unsupervised.
Requirements
- Experience working in Credit Control, ideally within an FMCG industry.
- Experience with the Amazon Central Supplier system an advantage.
- Excellent IT skills, including intermediate Excel.
- Experience of an EMEA ledger.
- EDI experience.
- Experience in working towards targets.
- Open to change and new ways of working.
- Excellent customer service skills.
- Takes prompt actions to deliver results and support the team when required.
- Ambitious, driven, and focused with a can-do attitude.
- Excellent verbal and written communication skills.
- The ability to listen and interpret information, but also challenge the status quo.
- A highly organized and proactive approach to work.
- Able to prioritize workload and respond to multiple deadlines and tasks.
- Able to assess information, quality orientation, speed, and accuracy.
About Funko
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. We offer a creative work environment with people who love pop culture just as much as you do. We're a company that values innovation, teamwork, and customer satisfaction. If you're passionate about finance and customer service, we'd love to hear from you
