Application Support Specialist
2 weeks ago
Job Overview
We are seeking an experienced Application Support Consultant to join our fast-growing Managed Services team at VantagePoint.
The ideal candidate will have a strong background in providing technical support for CPM/EPM solutions, with a focus on delivering high-quality services to our client base.
In this role, you will be responsible for assessing and prioritizing support tickets, interpreting user problems, and providing first-line investigation and diagnosis skills.
You will also be required to instruct and upskill end-users, assist with the development of standards, and maintain coherence to agreed SLAs and information security requirements.
We estimate the salary for this position to be around £55,000-£70,000 per annum, depending on experience.
Required Skills and Qualifications
- Relevant degree or work experience within finance
- Strong Microsoft Excel abilities
- Familiarity with coding languages such as SQL and/or Python
- Ability to diagnose and troubleshoot technical issues within the application landscape
- Familiarity with help desk software
- Excellent communication skills
Benefits
- Up to 10% matched pension contribution
- Performance bonus, increasing with length of service
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