Application Support Specialist

2 weeks ago


London, Greater London, United Kingdom VantagePoint Full time

Job Overview

We are seeking an experienced Application Support Consultant to join our fast-growing Managed Services team at VantagePoint.

The ideal candidate will have a strong background in providing technical support for CPM/EPM solutions, with a focus on delivering high-quality services to our client base.

In this role, you will be responsible for assessing and prioritizing support tickets, interpreting user problems, and providing first-line investigation and diagnosis skills.

You will also be required to instruct and upskill end-users, assist with the development of standards, and maintain coherence to agreed SLAs and information security requirements.

We estimate the salary for this position to be around £55,000-£70,000 per annum, depending on experience.

Required Skills and Qualifications

  • Relevant degree or work experience within finance
  • Strong Microsoft Excel abilities
  • Familiarity with coding languages such as SQL and/or Python
  • Ability to diagnose and troubleshoot technical issues within the application landscape
  • Familiarity with help desk software
  • Excellent communication skills

Benefits

  • Up to 10% matched pension contribution
  • Performance bonus, increasing with length of service


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