Administrative Manager for Sales and Service

3 weeks ago

Little Hulton, Salford, United Kingdom Axon Moore Full time
Sales & Service Administration Manager - Hybrid - Permanent

Role Type: Permanent - Full time

Our company specializes in the design, manufacture, and distribution of products both in the UK and internationally. Our systems are assembled, tested, and distributed from modern facilities in the North of England, with a satellite site overseas producing machined components.

Based in Salford and reporting to the Financial Controller, this role will manage the team responsible for processing orders from UK customers and international distributors, ensuring that customer orders are planned, dispatched, and shipped efficiently to reduce unnecessary delays. This is a hands-on role with a requirement to understand and develop the various areas of the function to support and manage the diverse customer-facing administrative team of six, including Sales and Service Administrators, Production Planner, and Shipping Administrator, with a focus on driving customer service and process improvements.Customer Service: Ensure a high level of customer service across transaction streams, answering inquiries, providing sales support, and resolving order issues.Sales Operations: Fulfill new equipment and spare parts orders, ensuring promised delivery dates are achieved for UK customers and international distributors.Service Operations: Ensure service administrative processes support Equipment Service and Repair across the UK.Shipping and Customs: Manage import & export operations to support growing procurement demands and international customer orders.Requirements Planning: Maintain appropriate stock levels to allow efficient responses to customer requirements.Account Management: Maintain customer data in the ERP system and support credit control for the finance team.Process Development: Seek continuous improvement opportunities to enhance customer service and support improvement projects.Enjoys a varied and fast-paced role with a strong focus on customer service.Individual Performance Bonus Scheme paid Quarterly (up to 12% of salary).Company Performance Bonus Scheme paid in December and a top-up in May (up to 4% dependent on company performance).Company pension scheme (matched up to 7% of salary).Company Sick Pay (4 weeks at 75% of full pay).Group Income Protection (long-term sickness cover of 66% of salary).Group Life Assurance (3 x salary standard or 6 x salary for those with dependants).14 weeks full pay parental leave (eligible after 6 months service).25 days holiday (plus bank holidays) with options to buy or carry over additional days.If you want to be part of a dynamic team with real opportunities to grow, then this is the role for you.

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