Head of Operations Manager

4 weeks ago

Birmingham, Birmingham, United Kingdom Levy Full time
Head of Operations

As a key member of the Levy UK & Ireland team, you will be responsible for delivering exceptional event experiences at Edgbaston. Your primary focus will be on managing and leading a dedicated operations team to ensure seamless execution across various events, including corporate meetings, exhibitions, weddings, and large-scale conferences.

About the Role:
  • Oversee end-to-end operations for all conferences and events, ensuring high-quality standards and guest satisfaction
  • Lead, manage, and develop a team of event operations staff, ensuring performance goals are met
  • Collaborate with sales, marketing, and catering teams to deliver exceptional event experiences
  • Implement processes and procedures to drive operational efficiency and ensure compliance with health, safety, and sustainability standards
  • Maintain relationships with key stakeholders, suppliers, and clients to enhance the site reputation as a premier event venue
  • Manage budgets, forecasts, and financial reporting for conferences and events operations, ensuring profitability and cost control
  • Drive innovation and continuous improvement in event delivery and guest services

About You:
  • Proven experience in catering or hospitality management, preferably in a high-volume venue or event environment
  • Strong leadership and communication skills, with the ability to motivate and manage a diverse team effectively
  • Excellent organisational and problem-solving abilities, capable of multitasking and prioritising tasks in a dynamic setting
  • Sound knowledge of food and beverage operations, including menu planning, inventory control, and food safety standards
  • Proficiency in relevant software applications for scheduling, budgeting, and reporting
  • A customer-focused mindset with a passion for delivering exceptional service and exceeding expectations
  • A mindset that pushes boundaries and shares knowledge, always pushing for positive change and never accepting second best

About Levy UK & Ireland:
We are a vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London. We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do. We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage. We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

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