Brokerage and Investigations Specialist

4 weeks ago


Belfast, United Kingdom TP ICAP Full time

Role Overview

The Brokerage and Investigations department plays a vital role in supporting the business by administering brokerage rates for Global Broking in Europe. The department consists of three key functions: documentation of fee schedules, maintenance of those fees in systems, and investigation of queries raised on invoices.

This is a client-facing role where you will interact directly with clients on brokerage-related queries.

Key Responsibilities

Brokerage Management

  • Provide central documentation for all brokerage rates.
  • Ensure proper documentation and storage of agreed brokerage rates, adhering to company standards in terms of approval and governance.
  • Respond to requests from customers, business, Chief Pricing Officer, and other support departments for new, amended, or copies of current fee schedules or venue rate cards.
  • Notify appropriate personnel within the firm and customers of new or amended agreements.
  • Engage with relevant departments to automate brokerage rates or implement manual processes.
  • Liaise with clients to follow up on their queries and send relevant brokerage letters.

Brokerage Data Management

  • Input brokerage fees in relevant systems for new or amended rates and discounts.
  • Perform 4-eyes checks for new rates input and regular ad-hoc checks on discounts and rates to ensure reliability of data.
  • Suggest technical enhancements to systems and work towards centralization of brokerage rates.

Customer Investigation

  • Ensure effective and efficient management of trade investigations raised by clients following review of their invoices, liaising with appropriate departments to resolve them.
  • Perform brokerage checks requested by audit.
  • Track and analyze transactions where brokerage has been input manually.
  • Suggest improvements to systems and processes.
  • Design and implement reconciliations and MI/KPIs to support business and evidence controls.
  • Ensure processes are documented and aligned across business lines and entities.
  • Be responsible for the evolution of the function and any improvements to processes.

Essential Competences

Excellent attention to detail, high organization skills, and a proactive approach.

Strong analytical ability and problem-solving skills.

Ability to work effectively in a high-pressure environment.

Highly effective written and oral communication skills, adapting communication style to suit audience.

Comfortable working in fast-paced or pressured environments.

Skilled in Microsoft applications software (Word, Excel, PowerPoint, Outlook).

Desired Competences

Knowledge of financial markets.

Previous experience in a similar organization.



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