Brokerage and Investigations Specialist
4 weeks ago
Role Overview
The Brokerage and Investigations department plays a vital role in supporting the business by administering brokerage rates for Global Broking in Europe. The department consists of three key functions: documentation of fee schedules, maintenance of those fees in systems, and investigation of queries raised on invoices.
This is a client-facing role where you will interact directly with clients on brokerage-related queries.
Key Responsibilities
Brokerage Management
- Provide central documentation for all brokerage rates.
- Ensure proper documentation and storage of agreed brokerage rates, adhering to company standards in terms of approval and governance.
- Respond to requests from customers, business, Chief Pricing Officer, and other support departments for new, amended, or copies of current fee schedules or venue rate cards.
- Notify appropriate personnel within the firm and customers of new or amended agreements.
- Engage with relevant departments to automate brokerage rates or implement manual processes.
- Liaise with clients to follow up on their queries and send relevant brokerage letters.
Brokerage Data Management
- Input brokerage fees in relevant systems for new or amended rates and discounts.
- Perform 4-eyes checks for new rates input and regular ad-hoc checks on discounts and rates to ensure reliability of data.
- Suggest technical enhancements to systems and work towards centralization of brokerage rates.
Customer Investigation
- Ensure effective and efficient management of trade investigations raised by clients following review of their invoices, liaising with appropriate departments to resolve them.
- Perform brokerage checks requested by audit.
- Track and analyze transactions where brokerage has been input manually.
- Suggest improvements to systems and processes.
- Design and implement reconciliations and MI/KPIs to support business and evidence controls.
- Ensure processes are documented and aligned across business lines and entities.
- Be responsible for the evolution of the function and any improvements to processes.
Essential Competences
Excellent attention to detail, high organization skills, and a proactive approach.
Strong analytical ability and problem-solving skills.
Ability to work effectively in a high-pressure environment.
Highly effective written and oral communication skills, adapting communication style to suit audience.
Comfortable working in fast-paced or pressured environments.
Skilled in Microsoft applications software (Word, Excel, PowerPoint, Outlook).
Desired Competences
Knowledge of financial markets.
Previous experience in a similar organization.
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