Park Experience Manager
2 weeks ago
Job Overview
We are seeking a seasoned professional to lead our Park Activities & Leisure team in Pembrokeshire.
Key Responsibilities
- Team Leadership: Foster a high-performing team by providing guidance, coaching, and support.
- Guest Experience: Ensure exceptional guest satisfaction through proactive issue resolution and service improvements.
- Performance Management: Monitor team performance, provide regular feedback, and conduct performance reviews.
- Resource Management: Oversee staff scheduling, budgets, and resources to maximize efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Address operational issues promptly to maintain smooth day-to-day operations.
- Training and Development: Support staff growth through ongoing training, mentoring, and creating opportunities for advancement.
Requirements
- Proven experience in leadership roles such as Swimming Pool Manager or similar positions in Sports, Leisure, or Hospitality.
- PPO and SPTO certificates preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Able to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
What We Offer
- An attractive salary with the potential for an annual bonus.
- On-site accommodation, subject to availability and terms and conditions.
- An inclusive and supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including discounts on park dining, Haven Holidays, and in-store purchases.
The estimated salary for this role is £40,000-£60,000 per annum, based on industry standards and location. This position requires a successful Enhanced DBS check prior to starting work.
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