Documentation and Content Manager
1 week ago
About Our Organisation
We are a dynamic not-for-profit organisation focused on making savings accessible to our members.
With a strong commitment to diversity and inclusivity, we offer flexible working arrangements to support our team's growth and success.
Role Summary
This role involves developing and maintaining high-quality content to support our operations team in delivering exceptional customer experiences.
Main Responsibilities
- Create engaging documentation, including user guides, reference materials, and other communications.
- Work collaboratively with internal teams to ensure accurate and up-to-date content is available for customer interactions.
Required Skills and Qualifications
- Demonstrated ability to transform technical content into clear, concise language suitable for diverse audiences.
- Able to build effective relationships with colleagues across various business units.
What We Offer Our Employees
- A competitive pension contribution scheme with an employer match of up to 14%.
- The Real Living Wage.
- An initial annual leave allowance of 25 days (increasing with service) plus your birthday off.
- Convenient on-site parking in our Crawley offices.
- Employer-provided insurance packages, including income protection and critical illness cover.
- A comprehensive work-from-anywhere policy applicable to all employees.
- Support for employee health and wellbeing, including parental leave and employee assistance programmes.
- Opportunities for professional growth and development, including paid certifications.
- Travel assistance and social activities.
Disability Commitment
As an equal opportunities employer and a disability-committed employer, we strive to provide inclusive experiences for all candidates and employees.
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