Documentation and Content Manager

1 week ago


Crawley, West Sussex, United Kingdom Manor Royal Business District Full time

About Our Organisation

We are a dynamic not-for-profit organisation focused on making savings accessible to our members.

With a strong commitment to diversity and inclusivity, we offer flexible working arrangements to support our team's growth and success.

Role Summary

This role involves developing and maintaining high-quality content to support our operations team in delivering exceptional customer experiences.

Main Responsibilities

  • Create engaging documentation, including user guides, reference materials, and other communications.
  • Work collaboratively with internal teams to ensure accurate and up-to-date content is available for customer interactions.

Required Skills and Qualifications

  1. Demonstrated ability to transform technical content into clear, concise language suitable for diverse audiences.
  2. Able to build effective relationships with colleagues across various business units.

What We Offer Our Employees

  • A competitive pension contribution scheme with an employer match of up to 14%.
  • The Real Living Wage.
  • An initial annual leave allowance of 25 days (increasing with service) plus your birthday off.
  • Convenient on-site parking in our Crawley offices.
  • Employer-provided insurance packages, including income protection and critical illness cover.
  • A comprehensive work-from-anywhere policy applicable to all employees.
  • Support for employee health and wellbeing, including parental leave and employee assistance programmes.
  • Opportunities for professional growth and development, including paid certifications.
  • Travel assistance and social activities.

Disability Commitment

As an equal opportunities employer and a disability-committed employer, we strive to provide inclusive experiences for all candidates and employees.



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