Laboratory Product Support Specialist
1 month ago
We are seeking a highly skilled Laboratory Product Support Specialist / Account Manager to join our team at Clearline Recruitment Ltd. This is a fantastic opportunity to work with a global client who values helping others to create a better future.
About the Role:This is a field-based / hybrid role, requiring the successful candidate to work across Manchester, providing specialist product support. The ideal candidate will have laboratory experience and strong knowledge of IT systems, with a proven track record in change management, project management, and problem-solving.
Key Responsibilities:- Manage the implementation of the Optimall Inventory system across multiple sites, coordinating with stakeholders to ensure timely delivery.
- Provide comprehensive training and support to users, conducting gap analyses, and developing improvement plans.
- Monitor inventory levels, conduct regular stock audits, and ensure key performance indicators (KPIs) are met.
- Analyse data to optimize stock levels and maintain accurate inventory records.
- Develop and maintain strong customer relationships, ensuring high levels of satisfaction and responsiveness to issues.
- Support change management efforts to facilitate system adoption and usage improvements.
- Degree in a technical or scientific field, with knowledge of IT systems.
- Experience in NHS organisations (pathology, pharmacy, procurement) and managing IT systems for data management.
- Proven skills in change management, project management, and problem-solving.
- Full UK/EU driving license and access to a vehicle.
- Hybrid (2/3 days in office), providing flexibility when able
- Free parking onsite
- Fun company events
- 25 days holiday per annum + recognised bank holidays
This is a 12-month contract, with the opportunity to work with a global client who values helping others to create a better future. If you are a motivated and experienced Laboratory Product Support Specialist / Account Manager, please contact Chloe McCausland at Clearline Recruitment Ltd for more information.
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