Advanced Support Engineer

2 days ago


Ivybridge, Devon, United Kingdom Parkside Recruitment Full time
Job Overview:

Parkside Recruitment is seeking an Advanced Support Engineer to join our team. As a key member of our IT department, you will be responsible for delivering advanced technical support to our clients.

Responsibilities:
  • Support Delivery: Deliver high-quality support to our clients, including remote and onsite assistance for hardware, software, and network-related concerns.
  • Issue Resolution: Resolve complex IT issues escalated from the 1st line support team, ensuring timely resolutions within SLA agreements.
  • System Administration: Perform routine maintenance, updates, and patches for hardware, software, and network systems to ensure optimal performance.
Your Skills:
  • Proficient in diagnosing and resolving issues with Windows operating systems, Active Directory, Office 365, and network troubleshooting (LAN/WAN).
  • Experience in providing advanced technical support, escalating complex issues to 2nd line support when necessary, and ensuring timely resolution in line with SLAs.
  • Familiarity with data centre operations, including environmental monitoring, power management, and safety protocols.
  • Experience in a manufacturing environment is a plus, but not required.
What We Offer:
  • Up to £40,000 per annum.
  • Free on-site parking for convenience.
  • 25 days of annual leave, plus bank holidays.
  • Cycle to work and electric car schemes.
  • Life insurance cover.
  • Employee discount program for savings with top retailers.
  • Access to professional development and training opportunities to help you grow your career.


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