IT Technical Specialist

1 day ago


Ivybridge, Devon, United Kingdom Parkside Recruitment Full time
Job Title:

IT Technical Specialist

About the Role:

We are seeking an experienced IT Technical Specialist to join our team at Parkside Recruitment. As a 2nd Line Support Engineer, you will be responsible for delivering advanced technical support by resolving complex IT issues escalated from the 1st line team.

Key Responsibilities:
  • Incident Resolution: Diagnose, troubleshoot, and resolve escalated IT issues from the 1st line support team, ensuring timely resolutions within SLA agreements.
  • System Maintenance: Perform routine maintenance, updates, and patches for hardware, software, and network systems to ensure optimal performance.
  • Project Assistance: Assist in IT-related projects such as system upgrades, migrations, and the implementation of new tools or technologies, ensuring smooth integration with existing systems.
  • User Support: Provide high-quality support to end-users, including remote and onsite assistance for hardware, software, and network-related concerns.
Your Experience:
  • Proficient in diagnosing and resolving issues with Windows operating systems, Active Directory, Office 365, and network troubleshooting (LAN/WAN).
  • Experience in providing advanced technical support, escalating complex issues to 2nd line support when necessary, and ensuring timely resolution in line with SLAs.
  • Familiarity with data centre operations, including environmental monitoring, power management, and safety protocols.
  • Experience in a manufacturing environment is a plus, but not required.
Benefits:
  • Free on-site parking for convenience.
  • 25 days of annual leave, plus bank holidays.
  • Cycle to work and electric car schemes.
  • Life insurance cover.
  • Employee discount program for savings with top retailers.
  • Access to professional development and training opportunities to help you grow your career.
About Us:

This is a great opportunity to work with a forward-thinking company that values innovation and employee growth. You'll be part of a team working with cutting-edge infrastructure technologies while benefiting from a supportive and inclusive work environment.



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