ICT Support Specialist

3 days ago


Bath, Bath and North East Somerset, United Kingdom Bath College Full time
Job Title: ICT Helpdesk Technician

Bath College is seeking a skilled ICT Helpdesk Technician to join its dynamic ICT & Learning Resources team. As a key member of the team, you will provide high-quality customer service to students and staff, supporting the effective use of IT services.

Key Responsibilities:
  • Provide frontline ICT support services, handling incidents and requests through our ticketing system, over the phone, and in person at our campuses.
  • Answer the ICT support telephone line, recording and dealing with requests, and informing users of proposed steps for resolution of faults.
  • Perform tasks to resolve faults, seeking advice on possible resolutions and handing over problems to ICT Engineers when necessary.
  • Monitor the service desk system for new requests and act upon or assign requests as necessary.
  • Deal with Staff and Student queries in person at the ICT support desk, ensuring all service requests are logged in the helpdesk system with all required information.
  • Periodically update key users of progress towards resolution on major issues.
  • Support the duties of the ICT Helpdesk students to ensure good levels of service from the first line ICT support.
  • Deliver Staff induction briefings for new staff.
Requirements:
  • Level 2 qualification in English and Maths
  • Knowledge of using and configuring Microsoft Windows operating systems, including Windows 10
  • Knowledge of computer hardware and networking
  • Confident with Microsoft Office 365, including Office Suite and Teams
Benefits:
  • Generous paid holiday entitlement of 30 days, exclusive of College closure days and public holidays
  • One Selfie Day per year
  • Contributory salary pension scheme (Local Government)
  • Continuing Professional Development for all staff
  • Laptop Salary Sacrifice Scheme
  • Cycle to Work Scheme
  • Private Healthcare Scheme
  • £500 Refer a friend and earn a reward
  • Subsidised cafes at both campuses
  • Employee Assistance Programme – Staff have access to this programme, a free and strictly confidential short-term counselling and support service
  • The College offers an eye sight test for anyone who meets the criteria as described within the Health and Safety (Display Screen Equipment) Regulations
  • Progressive family friendly policies that support a healthy work/life balance
  • Discounted treatments at the Academy, Bath Campus
  • Free parking at the Somer Valley Campus in Radstock


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