Senior Account Manager

3 weeks ago

Gateshead, Gateshead, United Kingdom Daisy Communications Full time
Job Description

Salary: Up to £40,000 plus £5,000 car allowance or company car

plus an uncapped commission structure

Location: North West

Working Hours: Monday - Friday 8:30/9:00 - 17:00/17:30

Key Responsibilities:

  • To achieve set MRR, OOR, MRM & OOM targets.
  • To drive net growth & increase product penetration into existing base of customers - this through improved customer experience, effectively managing a pipeline of opportunities and recording all data in Daisy CRM.
  • To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers.

Account Management Responsibilities:

  • It is your responsibility to ensure you see your customer every 3 months for account reviews.
  • It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
  • To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
  • By effective questioning of customers, establish customers' needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
  • It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
  • All quotes must be completed through the new Daisy Central system, or on the templates provided by the business.
  • To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer's effectiveness/ improve their efficiency / reduce their operating costs.
  • All quotes to customers must be provided within 48 hours of meeting SAT.
  • Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.

Customer Service Responsibilities:

  • It is your responsibility to raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC.
  • Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers' expectations.
  • If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action.

Qualifications:

  • Telecoms or similar industry experience.
  • Experience in Account Management.
  • Clear understanding of the objectives of commercial businesses across multiple verticals.
  • An understanding of sales process.
  • Can demonstrate the sales process.
  • Can clearly articulate Daisy's core vision/competencies and product portfolio.
  • Can demonstrate all Daisy's core products into a commercial business at all senior levels.
  • Can set personal development objectives.
  • Utilises CRM systems to build pipeline and manage pipeline effectively.
  • Clear and articulate written and verbal communication.
  • Understanding of Daisy's product portfolio and the benefits this provides our customers.
  • Customer centric attitude.
  • Can demonstrate that they can manage a base of existing customers with world class account management.

Additional Information:

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.

Here are some of the benefits that we offer...

  • 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days.
  • Holiday purchase scheme.
  • £500 referral scheme bonus.
  • Professional development to help you achieve your personal goals.
  • Eye care vouchers available and discounted Medicash membership.
  • Sim deals for you and your family/friends.
  • Access to discounts and savings at more than 1,200 retailers.
  • An additional day off on your birthday or if you're getting married.

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