Accommodation Cleaning Team Member

4 weeks ago

Warminster, Wiltshire, United Kingdom Longleat Full time

At Longleat, we are seeking a meticulous and proactive Accommodation Cleaning Team Member to join our team and help us continue our tradition of hiring engaged and productive employees.

Our luxury accommodation consists of seven exquisite retreats, providing our guests with an unparalleled sense of exclusivity in proximity to all the action. These self-catering cottages have undergone top-tier renovations, seamlessly blending historical charm with modern standards of excellence.

As an Accommodation Cleaning Team Member, you will be responsible for upholding the highest level of front-line guest experience. Your role will involve maintaining impeccable standards when carrying out changeover cleaning, sparkle cleaning, and bed making across our luxury properties, ensuring that each guest's experience is positive, well-informed, secure, and truly unforgettable.

Key duties will include:

  • Cleaning and carrying out various housekeeping duties, including changeover cleaning, sparkle cleaning, and bed making.
  • Pre-checking in setup of each property for required comfort arrangements and collection, delivery, and setup of welcome packages and hampers.
  • Pre-check in audits for the properties, setting up welcome packages, and ensuring health and safety standards are met.
  • Monitoring and maintaining high levels of cleanliness in accommodation, storage areas, linen rooms, and all other working areas.
  • Responsible for proactive maintenance checks and reporting through required channels.
  • Coordinating any problems relating to the properties with the required stakeholders to ensure all issues are responded to in a timely manner, minimizing any disruption to the guests' stay and experience at Longleat.

About You

  • You will have prior experience working within accommodation or hospitality, including experience with cleaning.
  • You must hold a full UK driving license due to the travel distances between the cottages.
  • You are a confident communicator, with the ability to be proactive and use your initiative as some elements of the role will require you to work alone.

A Little About Us

At Longleat, we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.

With a core business of around 1 million guests every year, we are passionate about providing immersive experiences that bring family and friends together to create memories that will last a lifetime.

Our Values

At Longleat, we believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity. We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work.

Why Work with Us

In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.

You will receive a rate of between up to £11.44 per hour (according to statutory minimum wage pay rates), in addition to a range of attractive benefits that include:

  • 29 days holiday inclusive of bank holidays (pro rata)
  • Unlimited free entry to Longleat for our employees
  • Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
  • 50% off Annual passes for Friends and Family
  • Discounts on food and beverages and retail merchandise
  • 20% off VIP Experiences, 10% off Accommodation
  • Discretionary bonus scheme
  • Employee Assistant Programme
  • Employer contributory pension scheme
  • Life assurance scheme
  • Perks at work
  • Range of flexible working schemes
  • Great progression opportunities available.

Your Contract

This is a fixed-term contract until 05 January 2025, working on a zero hours basis with work days including weekends, evening, and bank holidays as required. The earliest start time is 8am, and the latest finish time is 8pm, varying in accordance with opening times. The position is available for immediate start.

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