Hospitality Operations Lead

3 weeks ago


Darlington, United Kingdom Bannatyne Health Club Full time
Job Description: We are seeking a highly motivated and experienced Front of House Manager to join our team at Bannatyne Health Club in Darlington. The successful candidate will be responsible for providing exceptional customer service, leading a dedicated team, and contributing to the overall success of our club.

The ideal candidate will have previous experience in a supervisory or managerial role within customer service or hospitality environment. They should possess strong leadership and team management abilities, excellent communication and interpersonal skills, and exceptional customer service skills with a focus on creating positive experiences.

In this role, you will oversee the daily operations of the front desk, manage staff schedules, conduct regular performance reviews, and ensure compliance with health and safety regulations and company policies. You will also develop and implement strategies to enhance member engagement and satisfaction, organize and participate in member events, and promote club programs, services, and events to members and guests.

Responsibilities:
  1. Lead, train, and motivate the front of house team to provide outstanding customer service.
  2. Manage staff schedules, ensuring adequate coverage at all times.
  3. Conduct regular performance reviews and provide ongoing coaching and support to team members.
  4. Ensure that all members and guests are greeted warmly and assisted promptly.
  5. Handle customer inquiries, concerns, and complaints efficiently and professionally.

Requirements:
  • Previous experience in a supervisory or managerial role within customer service or hospitality environment.
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Exceptional customer service skills with a focus on creating positive experiences.

Estimated Salary: £25,908 - £28,135 per annum (based on 32 hours per week).
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