Financial Support Agent
6 days ago
Anderson Knight is seeking a Financial Support Agent to join our team. This is an excellent opportunity for someone who is passionate about customer service and compliance, looking to make a meaningful impact.
We offer a competitive salary package for this role, estimated to be around $50,000 - $70,000 per year, depending on experience and qualifications.
Job Overview:
The successful candidate will provide specialist support and collections activities to vulnerable customers, working towards delivering positive outcomes and ensuring compliance with relevant regulations.
Key Responsibilities:
- Conduct financial support and collections activities in accordance with company policies and procedures.
- Provide personalized support to vulnerable customers, ensuring the best possible outcomes.
- Manage forbearance cases to bring agreements up to date.
- Handle inbound and outbound communications while maintaining accurate records.
Requirements:
- Previous experience in supporting vulnerable customers (preferably with TEXAS model knowledge).
- Understanding of FCA regulations.
- Excellent communication and negotiation skills.
- Flexible, detail-oriented, and a strong team player.
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