Financial Support Agent

6 days ago


Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

Anderson Knight is seeking a Financial Support Agent to join our team. This is an excellent opportunity for someone who is passionate about customer service and compliance, looking to make a meaningful impact.

We offer a competitive salary package for this role, estimated to be around $50,000 - $70,000 per year, depending on experience and qualifications.

Job Overview:

The successful candidate will provide specialist support and collections activities to vulnerable customers, working towards delivering positive outcomes and ensuring compliance with relevant regulations.

Key Responsibilities:

  • Conduct financial support and collections activities in accordance with company policies and procedures.
  • Provide personalized support to vulnerable customers, ensuring the best possible outcomes.
  • Manage forbearance cases to bring agreements up to date.
  • Handle inbound and outbound communications while maintaining accurate records.

Requirements:

  • Previous experience in supporting vulnerable customers (preferably with TEXAS model knowledge).
  • Understanding of FCA regulations.
  • Excellent communication and negotiation skills.
  • Flexible, detail-oriented, and a strong team player.

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