Operations Duty Manager

5 days ago

South East England, United Kingdom One Air Full time £44,000
About the Role

We are seeking a highly skilled and experienced Operations Duty Manager to join our team at One Air. As a key member of our Operations department, you will be responsible for the overall daily management of our Cargo Operations.

Key Responsibilities
  • Oversee and control daily Operations requirements related to Cargo Operations, Messaging, and Compliance, ensuring on-time performance and operational delivery.
  • Provide liaison support for Customer, Crew, and Dispatch teams for flight scheduling and flight-related issues.
  • Work closely with third-party providers to support the delivery of processes, procedures, and dispatching of aircraft to One Air and client standards.
  • Review Flight Confirmations, Flight Briefs, and Final Briefing packages to ensure compliance with regulations.
  • Monitor Flight Dispatch tasks carried out by third-party providers, ensuring compliance with national authority regulations and Service Level Agreements.
  • Compliance monitoring in all areas of dispatch delivered by third-party providers.
  • Ensure a proactive and timely response to feedback any communication, set-up, planning discrepancies with third-party providers, crew, and clients.
  • Monitor all flight set-ups to ensure compliance with flight time limitations as set out in OMA chapter 7 for each AOC.
  • Operational Systems administration to reflect One Air client requirements.
  • Deliver a safety culture and raise safety issues where and when required by official channels.
  • Fulfill any required task of the One Air AOCs in relation to Ground Operations.
  • Ensure correct input of operational and flight-related data.
  • Monitor the scheduling of flights and flight following.
  • Assist in travel and transport requirements where required.
  • Send activity reports.
  • Process and review post-flight paperwork where applicable.
  • Ensure the appropriate standards of safety and security are achieved in line with corporate requirements, government legislation, and international best practice.
  • Handle critical issues in a timely manner through liaison with crew, station managers, load masters, airport authorities, and internal departments.
  • Ensure effective communication with all external and internal stakeholders connected to cargo operations, including customer service teams.
  • Target the reduction of cargo handling issues and their consequences.
  • Maintain an in-depth knowledge of company operations, documentation, regulating authority requirements, relevant systems, and procedures.
Requirements
  • Sound knowledge of the English language, both written and spoken.
  • Excellent and comprehensive knowledge of applicable regulations with respect to Dispatch Procedures, Ground Operations, Customs, Dangerous Goods, and Security.
  • Comprehensive knowledge of IATA and IOSA standards.
  • Previous experience with a good knowledge and familiarity with aviation management systems.
  • At least three years relevant work experience.
  • Proven ability to plan and organise often fast-moving ever-changing operational needs on a daily basis.
  • Excellent interpersonal and all-round communication skills with the ability to problem-solve under pressure.
  • Excellent team and customer focus skills.
  • Knowledge of the LEON flight software system.
  • Experience in using the PPS flight planning system.
  • Dispatchers Licence would be desirable but not essential.
What We Offer
  • Annual salary of £44,000.
  • Holiday allowance of 33 days including bank holidays.
  • 8% Company pension contribution.
  • Employee Assistance Programme.
  • Life Assurance (3x annual salary).
  • Private Healthcare Insurance after successful probation.
Additional Information
  • The post holder will be required to work 42 hours per week on a 4 on/4 off shift pattern and be flexible with working hours.
  • May be required to occasionally work overseas.

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