IT Service Desk Associate

5 days ago

London, Greater London, United Kingdom Prudential Financial Full time

A Leading Global Asset Manager Seeks a Skilled IT Professional

At Prudential Financial, we're dedicated to delivering exceptional financial services to our clients. We're passionate about innovation and are committed to building a culture of respect, collaboration, and excellence. As a key member of our IT team, you'll play a vital role in ensuring the smooth operation of our technology infrastructure.

Key Responsibilities:

  • Provide timely and effective technical support to our users, resolving issues related to IT applications, hardware, and services.
  • Collaborate with vendors and other support units to identify and resolve complex technical problems.
  • Support local voice, mobile, and video conference solutions.
  • Participate in problem-solving processes across various teams and assist with business recovery testing.
  • Document and track client inquiries, ensuring timely responses and follow-up.
  • Assist with day-to-day administration tasks, including submitting application and security requests.
  • Evaluate the effectiveness of new utilities and tools.
  • Apply standard operating procedures and processes to resolve common problems.
  • Assist with various project work.

Requirements:

  • Previous experience in supporting a front-office environment.
  • Comfortable working in a fast-paced environment.
  • Professional, disciplined, and able to work independently.
  • Strong technical and analytical skills.
  • Strong academic background: Degree level or equivalent.
  • 3-5 years' work experience, ideally within the Financial Services sector.
  • Customer-focused.
  • Strong communication skills, both verbal and written.
  • A strong team player with a willingness to learn and adapt.
  • Strong attention to detail and ability to prioritize tasks.

Technical Competencies:

  • Thorough knowledge of the Office 365 suite.
  • Good understanding of networks (TCP/IP, DNS, DHCP).
  • Experience in using Active Directory (Domains, OU's, Objects, GPO's).
  • Strong knowledge of Windows operating systems.
  • Software Center Configuration Manager (SCCM).

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