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Customer Service Representative

2 months ago

Blackpool, Blackpool, United Kingdom Britannia Hotels Full time

We are seeking a highly motivated and customer-focused individual to fill the role of Receptionist at our Norbreck Castle Hotel, one of the largest hotels in the Britannia chain.

About the Role

This position involves providing exceptional service to our guests, handling check-ins and check-outs, promoting our food and beverage facilities, and responding to guest queries. The ideal candidate will be well-presented, organised, punctual, and possess excellent communication and customer service skills.

Benefits
  • Career development opportunities throughout the UK
  • Significant staff discount rates when staying at one of our 60 hotels in the UK
  • 50% discount off food and drink if staying at one of our hotels
  • Friends and family hotel stay discounts
  • Reduced membership at our Leisure clubs
  • Free meals on duty (when applicable)
  • Auto-enrolment pension scheme

The estimated salary for this role is £20,000 - £25,000 per annum, depending on experience.