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Customer Service Representative

2 months ago

Preston, United Kingdom C&M Travel Recruitment Full time
Customer Service Executive

This is a fantastic opportunity for an experienced travel customer service professional to join a leading global travel company. As a Customer Service Executive, you will be responsible for providing exceptional service to customers from the time their booking is confirmed to their post-holiday experience.

Key Responsibilities:
  • Handle pre-travel client and supplier changes, ensuring a satisfactory outcome for the customer.
  • Support customers with pre and post-holiday complaints, investigating and negotiating with suppliers to reclaim compensation.
  • Provide assistance to customers in resort with any issues arising, both directly and via local ground agents.
  • Monitor quality issues with overseas products and escalate to the relevant product team.
  • Support Duty Officers as required.
Requirements:
  • Experience in the travel industry, preferably from a Tour Operator/Touring or Worldwide Travel company in an operations or customer service capacity.
  • Exceptional customer service skills with a genuine desire to ensure customer satisfaction.
  • Pro-active approach to problem-solving, balancing customer needs with commercial acumen.
  • Excellent verbal and written communication skills.
  • Ability to remain calm under pressure and effectively prioritize workload.

C&M Travel Recruitment is committed to equality of opportunity for all candidates. If you are a motivated and customer-focused individual looking for a challenging role in the travel industry, please apply online or email your CV to us.