Personalized Service Coordinator

5 days ago


London, Greater London, United Kingdom Raffles London at The OWO Full time
About Raffles London at The OWO

Raffles London at The OWO offers an unparalleled level of luxury and sophistication, blending the charm of Raffles with the elegance of one of the world's most historic addresses on Whitehall.

This Grade II* listed Edwardian building has been transformed into a masterpiece of modern hospitality, featuring 120 rooms and suites, along with a collection of exceptional branded residences.

Residents can indulge in exquisite dining experiences at one of our nine restaurants or three bars, including one by our signature chef Mauro Colagreco.

The Guerlain spa and Pillar Wellness offer the latest in wellbeing, while the 600 seated-capacity grand ballroom, The Whitehall, is perfect for special occasions and events.

At Raffles, we take pride in delivering exceptional service that leaves our guests feeling like friends and returning as family.

Job Description

We are seeking an experienced Personalised Service Coordinator to lead and supervise the day-to-day running of the residential concierge desk at Raffles London OWO Residences.

Working closely with the Residents Relations Manager, you will oversee all aspects of concierge resident check-in/out, arrivals/departures, and the residents' journey.

You will work in close contact with Security, F&B, Housekeeping, Engineering, and Spa departments to ensure a smooth and consistent service that meets the highest standards.

Key Responsibilities:
  • Lead and supervise the residential concierge desk
  • Work with the Residents Relations Manager
  • Ensure a smooth and consistent service
Requirements:
  • Provide exceptional service to residents
  • Manage the concierge desk
  • Work with other departments to ensure a smooth service
Benefits and Salary

The estimated salary for this role is £50,000 - £65,000 per annum, depending on experience. A competitive benefits package, including a salary bonus scheme, is also available.

You will have the opportunity to work in a luxury hotel and deliver exceptional service to residents. This is an exciting opportunity to join a high-end establishment and contribute to its success.



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