Business Travel Operations Specialist

15 hours ago


Aberdeen, Aberdeen City, United Kingdom Corporate Travel Management (CTM) UK Full time
{"ABOUT CTM": "Corporate Travel Management (CTM) UK is an award-winning provider of travel service solutions spanning corporate, events, and sports markets.

Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia, and New Zealand.

Sports and Events travel management solutions for teams, athletes, and spectators, as well as Corporate travel management solutions for businesses and organizations.

We are a Disability Confident Employer and are committed to providing equal opportunities for all applicants.

Our parent company is based in Australia, but we are a UK-based business with a global presence.
Our legal basis for processing your personal data is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise, we will not disclose it to any other organization.

THE ROLE

This role is home-based but must be based in Aberdeen. Kindly refrain from applying if you do not live in Aberdeen.

As a Business Travel Operations Specialist, you will conduct business in an efficient and professional manner, adhering to company procedures and guidelines. You will work closely with the Team Manager as required to support the business objectives.

KEY RESPONSIBILITIES

• Team player, resilient, and adaptable with the ability to remain calm and patient
• Proven attention to detail and quality standards
• Extensive industry experience in all areas of the reservation process
• Fully confident in all aspects of the GDS
• Sound, proven SABRE GDS skills with an excellent understanding of fares and ticketing
• Ability to turnaround fare recalculations and ticket re-issues quickly
• Able to work independently and use own initiative to resolve problems and find a solution
• Highly organized, ability to plan, prioritize, and multi-task under pressure
• Strong communication skills, demonstrating a pro-active response to client servicing at all times
• Interpersonal skills
• Adept using Microsoft Office Software

EXPERIENCE AND QUALIFICATIONS

• Proven advanced industry experience in all areas of travel management operations is essential
• Sound, proven SABRE skills with the ability to manage multiple reservations and PCC's
• Excellent understanding of fares and ticketing, ideally to BA1/2 level or equivalent
• Extensive industry experience in all areas of the reservation process

CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

We are committed to providing equal opportunities for all applicants, regardless of their background or circumstances. We are an inclusive employer and welcome applications from candidates of all backgrounds and abilities.

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