Service User Experience Manager

5 days ago


Bury, Borough of Bury, United Kingdom NHS Full time

We are seeking a highly skilled and experienced Service User Experience Manager to lead our inpatient CAMHS General Adolescent Unit located at Pennine House on the Fairfield General Hospital Site.

As the clinical lead for the unit, you will be responsible for ensuring that the team is responsive to service user needs and that the clinical documentation is robust. You will also audit and evaluate services as required by the Trust and Directorate policies, monitoring standards, ensuring quality and consistency, and taking action when necessary.

The successful candidate will have experience at Band 6 and supervising junior staff, with a strong understanding of high-level policies, procedures, and guidelines. A Leadership Course and Clinical Supervision Training would be beneficial.

You will be responsible for leading on the formulation of staff rotas to ensure effective use of manpower and resources, monitoring staff sickness, and ensuring that all staff follow guidelines identified in Trust and National policies.

Our vision is for a happier and more hopeful life for everyone in our communities, and we aim to deliver the very best care for our service users. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage, and civil partnership are encouraged to apply.

The salary for this position is estimated to be around £50,000 - £60,000 per annum, depending on experience. The Disclosure and Barring Service Check applies to this post.



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