Sales Development Assistant
4 days ago
We are seeking a highly motivated and organized Sales Development Assistant to join our team at Selco Builders Warehouse. As a key member of our sales and service operations, you will play a crucial role in supporting and optimizing our sales and service processes.
Key Responsibilities- Customer Service and Support
- Be the primary point of contact for customers, focusing on promoting sales and service.
- Address complex customer issues and complaints with a focus on resolution and customer satisfaction.
- Regularly review customer feedback and service metrics with Sales Development Managers to identify improvement opportunities and implement necessary changes.
- Sales Support and Coordination
- Work closely with the sales team to align service efforts with sales objectives and strategies.
- Support the sales team in managing customer accounts, processing orders, and tracking sales activities.
- Understand and encourage promotional activities that drive sales and improve service delivery.
- Process Improvement and Innovation
- With Sales Development Managers, evaluate and refine existing sales service processes to drive efficiency and effectiveness.
- Reporting and Performance Management
- Monitor and analyze your personal key performance indicators (KPIs) related to sales service, such as customer satisfaction, response times, and issue resolution metrics.
- Cross-Functional Collaboration
- Collaborate with our branch network to ensure cohesive and efficient service delivery.
- Customer Relationship Management
- Build and maintain strong relationships with key clients and stakeholders, ensuring their needs and expectations are met.
- Undertake administrative tasks related to staff and customer interactions, ensuring smooth operations and high-quality service delivery.
- Competitive Salary and Benefits
- Free health cash plan, making it easy for you and your family to get the healthcare you need and claim back the costs.
- Profit Based bonus scheme, up to £175 per month.
- Discounts and offers at thousands of retailers, cinemas, restaurants, amusement parks and gyms.
- Generous staff discount on all products sold in store.
- Competitive company pension scheme.
- Cycle to work scheme.
- Holiday Buying.
- Free life assurance.
- Share save scheme.
- Opportunities for Growth and Development
- At Selco, the opportunities for professional growth and development are limitless. We actively support and encourage internal advancements through a fully developed and supported career path, with plenty of training opportunities along the way to help you develop the career path you want.
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