Luxury Spa Operations Manager

2 weeks ago

Portrush, United Kingdom Valor Hospitality Europe Full time
Spa Manager Job Description

The Spa at Dunluce Lodge is a luxurious retreat along the stunning North Antrim coastline. Our spa offers a unique blend of Irish hospitality, spa and wellness therapies set alongside breathtaking ocean views. We are committed to providing personalised treatments, world-class service, and an exceptional spa journey for every guest.

As our Spa Manager, you will play a key role in supporting all pre-opening requirements and lead the daily operations to deliver a seamless, luxurious experience for all of our guests. You will manage a small, dedicated team, oversee all treatments, and implement wellness programs and activations while upholding the high standards of The Spa at Dunluce Lodge.

Key Responsibilities:

  • Oversee all spa operations, including staff management, scheduling, and client services
  • Ensure each guest experiences a personalised, high-quality spa journey
  • Manage relationships with product partners
  • Create and implement signature treatments and promotions
  • Collaborate on marketing initiatives to drive spa revenue and increase guest engagement
  • Maintain financial oversight of the spa, including budgeting, reporting, and expense management
  • Ensure compliance with health and safety standards and maintain a pristine spa environment
  • Develop and implement staff training programs, focusing on customer service excellence and product knowledge
  • 5 Star personal presentation - an excellent example for the team
  • Confident with HR responsibilities, stock, and retail management
  • Hiring and onboarding experience, including trade testing and assessment of spa and beauty therapists

Qualifications and Experience:

  • Minimum of 2 years experience in spa management or as a member of a senior spa team within a luxury environment
  • Strong leadership skills with the ability to motivate and guide a team
  • Passionate about the spa and wellness industry - knowledgeable about trends worldwide
  • Confident and creative - able to curate new spa promotions and wellness activations
  • Exceptional organisational and financial management skills
  • Familiarity with wellness trends and luxury spa treatments worldwide
  • Ability to work collaboratively and maintain excellent guest relationships

Why Work with Us:

  • Be part of a grand opening: Play a central role in launching a premier luxury destination
  • Iconic location: Work at a resort with stunning views and first-class amenities
  • Career growth: Opportunities for professional development in a growing luxury hospitality brand

Benefits:

  • Exclusive discounts for you, your friends, and family
  • Valor team member rates at our UK hotels, with rooms from just 30 B&B
  • Discounted stays for friends and family
  • 50% discount when dining in our restaurants and bars
  • Free meals while on duty, keeping you well-fuelled
  • Access to high-street discounts on a range of shops, experiences, and more
  • Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
  • Generous refer-a-friend bonuses, starting at 250

Care for Your Health and Wellbeing:

  • A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats
  • Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental, and financial wellbeing
  • Healthcare Cash Plan options, from just 5 per month

Support Your Hospitality Career Growth:

  • Fully funded apprenticeship programmes
  • Internal development programmes, designed to support you as you grow within your role
  • Monthly and annual team member service awards, making sure your achievements are recognised and celebrated

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